Code of Conduct

Members of Care and Support West are required to observe the following code of conduct

To act in such a manner as to enhance the reputation of service providers in the health and social care sector. In particular, as a member of Care and Support West, to act in such a way as to safeguard the reputation of the organisation.
To provide a standard of care that encourages a high quality of life for people, within their physical, intellectual and emotional potential, and taking their individual needs into account.
To provide a quality and caring environment and to administer the service in a professional, proper and safe manner.
To adhere to all legislative and agency requirements and regulations and to keep proper records in accordance with these.
To be honest, ethical and sympathetic in all dealings with those being cared for, their affairs, their family and friends.
To uphold the current policies of Care and Support West.
To encourage and facilitate the monitoring of the service provision by officers of the association whenever required and to provide appropriate information about the service on request.
To ensure proper procedures are in place to sustain the business, the quality care of the individual and the well-being of the staff.
To encourage and support a philosophy of continuous improvement in health and social care provision and life-long learning in staff.